Refund only applies if you intend to return the product within 30 days of receiving the products.

 

Product must be returned in the original packaging to obtain the full refund. If the package is opened No refund will be proceeded.

 

If the product is spoiled or became mouldy, product must be returned in its original packaging and full refund will be applied including the postage or customer can request for a replacement package. If the package is opened No refund or replacements will be proceeded.

 

If you need further clarifications about the refund policies or the products, please send us an email to

Info@neugininaturals.com.au

 

We don’t take any responsibility if any damage or Misplacements from the courier service. However, our friendly team will always be available to assists if you have any clarifications or a track a package.